It’s safe to say, getting the right payroll software for your business is crucial for the wellbeing, performance and satisfaction of your employees, not to mention, potentially saving you hours of manual work each week! If you’re reading this blog, you may already suspect that the one you currently have just isn’t up to scratch...
Payroll is difficult for a lot of businesses to manage. To make matters worse, there tends to be a disconnect between payroll needs and what the software actually delivers. If you’re currently experiencing issues, or are wondering what else may be out there, it may be time for you to switch to a new outsourced payroll solution.
Reasons to switch payroll providers
There are many reasons you may want to switch your payroll software providers. They vary from poor customer service experiences to an overall lack of functionality and reporting. If you’ve had a negative experience, you may feel the urge to jump in and get started right away. But first, it’s best to familiarise yourself with the common mistakes people make when switching. You should also know what to do to make this experience as effortless as possible for yourself and your employees.
Expert advice for changing payroll providers
The first thing you should know after you've decided to change to another payroll service provider is the common mistakes people making during the switch.
Every change in payroll affects aspects of other areas, including taxes, workplace benefits, and your employees’ experiences in general. Errors caused during or due to a change in payroll providers put a lot of unneeded stress on your employees. That’s the last thing you want, because almost a third of U.K. workers live paycheck to paycheck, and can barely make ends meet.
How to avoid common mistakes when switching payroll providers
The first major mistake that companies tend to make when switching payroll providers is poor timing or a lack of planning. Payroll processes have a direct effect on things like employee benefits, wellbeing and attendance. Changing payroll providers without at least considering how it will impact other aspects of your company can create a huge disconnect which is likely to cause chaos and stress for everyone involved.
The answer to this is to find a company that will help you plan your transition and take the time to fully understand your needs as a business.
Another mistake is signing up for cheaper legacy systems or old software without considering other factors like integrations or ease of use. The problem here is that a lot of systems will focus solely on payroll and not on making things easier or providing excellent support for you or your employees. In addition, there may be very few systems that they integrate with, and many of the extensions you are using could need to be replaced with something new and foreign to your company. Costs could also easily stack up should you require manual intervention for updates/changes.
Cloud-based HMRC-recognised payroll systems on the other hand give you access to the data you need 24/7 without hassle. It also upgrades itself automatically and allows self-service for employees through online payslips or a mobile payroll app. In addition, it has the same high-security standards as banks.
The final thing you want to avoid is payroll software providers that don’t help with initial setup, data entry, onboarding or general support. Without a dedicated support function to help set up and maintain your new payroll system, you’re increasingly likely to make errors and less likely to receive help fixing them. That’s why at PayCaptain, we offer all of our clients dedicated support to ensure they are up and running with ease.
When is the best time to change payroll providers?
Technically you can switch payroll providers or payroll software at any point throughout the year. However, a lot of companies will wait until the end of a quarter or the end of their financial year as it can potentially reduce the amount of data-migration required.
It really depends on the provider you go with. For example, some software companies will require you to manually import the data yourself, which could prove extremely time-consuming. However, if you can find a fully managed service like PayCaptain, they will take care of all the migration for you. That way you don’t have to worry about running data-imports or tests as this will all be taken care of by a payroll migration specialist.
Can you change payroll providers mid year in the UK?
The short answer is, yes! Whilst the idea of changing payroll providers mid-year may seem like a daunting task, it doesn't have to be. As long as you have a clear process and contingencies (like parallel run testing) in place to ensure a smooth migration.
You'll want to speak to your new payroll provider or payroll software company to ask about the support provided. At PayCaptain, we support our clients through the entire tech migration processes and even help with integration and testing with existing systems to ensure a seamless switch.
Top tips for switching payroll providers
If you’ve never switched payroll providers before, are a bit rusty, or just want some advice, you’ve come to the right place. Here are some of the best tips for how to switch payroll software providers. You can also read our handy payroll provider selection checklist.
Step 1: Know the rules
Go over your existing payroll provider’s contract a few times and familiarise yourself with its terms. Pay extra close attention to anything regarding their cancellation policies and fees, as well as any relevant deadlines.
Step 2: Create a plan
When it comes to switching payroll providers, planning is everything. It’s important to know exactly which areas of the business will be affected by the switch. You may also find that you no longer need to run other redundant processes so you’ll want to plan accordingly.
At PayCaptain, our expert team frequently help our customers plan a quick and painless transition and avoid common mistakes.
Step 3: Know what you need
Go through and make an extensive list of everything your current provider fails to do that you need in a new provider. The last thing you want to do is find what looks like a good deal, only to discover they have similar issues to your previous provider or payroll process. Once your checklist is complete, go over it once more and make a note of the items you want to prioritise. Some examples of the things you may want to look for in your new provider include:
- Better employee services
- Ability to integrate with other areas of the workforce
- How it conforms to tax and pay laws
- Customer service quality
- Any additional services that you find necessary
Step 4: Pricing
Before making any commitments to your new service provider, familiarise yourself with their pricing system (and make sure to read the fine print). Payroll software providers will often have different features and pricing models. As such, you want to make sure you fully understand what’s being offered for the price and that you won’t be hit with unexpected fees later on.
Step 5: Transferring the data
Once you’ve decided which payroll provider you’ll use, it’s time to begin the switch. Sit down with your payroll service provider and get a list of all the information they require. You should be able to get this from your existing payroll software company. Once you initiate the switch, it’s also essential to provide your employees and payroll personnel and go over the new features available to them.
Step 6: Double-check and perform parallel payroll runs
Before you switch off your legacy payroll system or process, ensure your new provider performs a parallel run to ensure everything has transitioned smoothly. During a parallel run, the old payroll system is run alongside your new one to ensure the relevant data is being pulled through correctly.
Then sit back and congratulate yourself on moving to a newer, better payroll solution that helps both you and your employees.
Contact PayCaptain for more information on how easy it is to get started!
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